Services

AI that works
for your business.

Every engagement starts with the audit and ends when your team is running what we set up without us. In between, we do only what the audit says is worth doing.

Talk to us

How we work

Five stages, in order. Not every business needs all five: the read is written to stand on its own, and stopping after it is a fine outcome.

The conversationYou are here
The audit
The read
The changes
Staying on

01 / The conversation

The conversation is free and takes about thirty minutes. You tell us what the business does and where the week goes, and we tell you whether an audit is worth your money. If it isn't, we say so, and that's the end of it.

02 / The audit

The audit is time spent with your team, following the work: where it comes in, who touches it, where it stalls, and what gets done twice. We watch the actual jobs and the actual software rather than sending a questionnaire.

03 / The read

The read is a short document in plain language. It says what to change, in the order it's worth doing, what each change is worth in hours and in the quality of what leaves your door, what it would cost to run each month, and what we'd leave alone. It's yours to keep whether or not we do the next part.

04 / The changes

The changes are usually two or three things from the five services below. We set them up inside the work you already do, test them against real cases before they touch a customer, and write each one down plainly enough that someone else could run it.

05 / Staying on

Staying on means training on your team's own work, then follow-ups: in week three, when the real questions show up, and again when the tools change, which they will. The engagement ends when the tools are in daily use, not when a document is delivered.

Where the hours
usually hide

The audit looks for work that's done twice, done late, or done by the person whose time costs the most. It looks different in every business, and it's rarely where the owner thinks it is.

In a trades business it's usually the quote. The visit happens on Tuesday, the quote gets written up at the kitchen table on Thursday, and by then the customer has two others. Behind that sit a schedule that lives in one person's head and a text thread, job photos and notes typed in twice, once in the field and once in the office, and invoices that go out at month end and get chased by hand.

In a medical or dental office it's the front desk. Intake forms filled out on paper and retyped, insurance verification eating the morning, recall and reminder calls made one at a time, and reviews nobody has time to ask for.

In a professional firm it's the writing. Proposals started from scratch every time, a monthly report assembled by hand from three systems, follow-ups that happen only if someone remembers, and a website that still describes the firm as it was five years ago.

Yours will be a different list. Finding it is what the audit is for.

Hours back in
your week

The admin runs on its own, the tools fit how you already work, and your team can run all of it without us.

Automation

The repetitive half of the week, done by the system instead of by a person.

The quote goes out from the truck instead of from the kitchen table on Thursday. The reminder sends itself two days before the appointment. The month-end report assembles itself from the systems you already have, and follow-ups go out on a schedule instead of when someone remembers. All of it runs on what you already use, under your own accounts, tested against real cases before it touches a customer, and written down plainly enough that whoever runs the office next could run it.

We'd also tell you when not to. If a process is broken, automating it makes it broken faster, and that's an audit finding, not an automation job. And if something happens ten times a month, a person is usually cheaper than a system.

Tools and systems

The right software for how the business runs, set up properly and connected to what you already have.

One place the work lives instead of four. Scheduling that talks to invoicing. Customer records that don't have to be looked up twice. The tools land in the work instead of beside it, and you keep the selection and the reasons for it, the setup, the connections between systems, and support through the first weeks, which is when the questions come.

If what you run today works, we leave it alone. Most businesses already have more tools than they use, and the fix is usually connecting two of them rather than buying a third.

Training

Hands-on, on your team's real work, with follow-ups. This is where it lasts or doesn't.

Sessions are built around your team's own workflows and their own examples, with the people who will use the tools every day. You come out of it with a team that can run it and a written guide in plain language. Then we come back in week three, when the real questions show up, and again when the tools change. The test is whether it's still in use three months after we leave.

If the tool doesn't fit the work, training won't fix it. We'd rather change the tool.

More work in the door

Two services for what comes in: what you say you do, where people find you, and whether your site does anything once they arrive.

Websites

A site that says plainly what you do, turns up when someone nearby searches for it, and brings in the kind of job you want more of.

Someone searching in your area finds you, understands what you do in ten seconds, and has an easy way to get in touch. Design, writing, and search are handled as one job, because they are one job. You get a site your team can update without calling anyone, with local search set up properly rather than bolted on afterward.

If your site already brings in the work you want, it doesn't need replacing. A few fixes and a better set of listings will do more than a rebuild.

Marketing

More of the job you want, from people who already have a reason to call.

What you sell, said in a way people recognize. Local search and the listings that feed it. Email and follow-up that keeps a warm list warm. Ads only when the numbers justify them. The accounts, the listings, and the numbers stay in your name, and you get a monthly note in plain language on what ran, what it brought in, and what we'd change.

If the calendar is already full, more calls won't help. We'd start on the week instead.

How it's priced,
and how it ends.

No hourly billing, and no prices on this site, because the price depends on what the audit finds. Every proposal comes two ways, side by side: one price for a defined job with an end, or a smaller up-front fee with a monthly retainer for continued access. You pick the shape.

The engagement ends when the tools are in daily use and your team can run them without us. If we're still around after that, it's because you chose the retainer, and it means you have someone to call when something changes. And if the audit finds nothing worth changing, the read says so, and that's the whole engagement. The conversation before it costs nothing either way.

Before the audit,
a free conversation.

Tell us how the business runs and where the friction is. You'll get an honest read back, including the parts we'd tell you to leave alone.